Your statutory rights (UK Customers)
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013, you have the right to cancel your order made via our website (www.thehifiguy.co.uk) and obtain a full refund of the cost of your products, from the moment you place your order up to 14 days after you receive your goods. For more information, please see the following online guidance on the Which? Consumer Rights website.
The Hi-Fi Guy Returns procedure
Our policy lasts 30 days from the date of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please ensure that you take reasonable care of any goods we deliver to you. We would request that all goods are returned in a reasonable re-saleable condition. We reserve the right to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Several types of goods are exempt from being returned. These include Sealed products such as Blank Media, CDs, Software. For hygiene reasons we are unable to give refunds on headphones if opened and used.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items including opened Headphones
To complete your return, we require a receipt or proof of purchase and your original order number.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@thehifiguy.co.uk
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@thehifiguy.co.uk and send your item to: 55 Westways, Wrenthorpe, Wakefield, WF2 0TE, United Kingdom.
Shipping
To return your product, you should mail your product to: 55 Westways, Wrenthorpe, Wakefield, WF2 0TE, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item, UNLESS your item is faulty. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Returns procedure for faulty goods
All faulty goods to be returned to us must be accompanied by a receipt or proof of purchase or if you do not have this, you must provide us with your order number or any relevant information you have to help us track your order details.
We will usually send a pre-paid label for any faulty item that you need to return.
This does not affect your statutory rights.
